Automation in credit management is transforming the way finance teams manage the Order-to-Cash process, but the real question is no longer whether to automate. It is how to do it effectively.
On 17 June, My DSO Manager is delighted to join the Chartered Institute of Credit Management (CICM) for a practitioner-led discussion exploring how credit teams are applying automation across credit management, collections, credit risk, disputes and cash application, while maintaining the judgement, control and customer focus that remain essential to business performance.
Rather than focusing on technology alone, the discussion will examine real-world experiences, lessons learned and practical approaches from professionals who have led credit transformation initiatives across a variety of industries.
Meet the Speakers
Arvind Kumar FCICM (Grad)
Credit Control Manager and CICM Advisory Council member, Arvind brings over 15 years of experience across construction, facilities management, engineering consultancy and food manufacturing. Passionate about practical credit management, he has successfully led process improvement initiatives, credit policy development and cash flow optimisation programmes.
Matthew Mitchell
An experienced credit leader with a diverse background spanning publishing, infrastructure, legal services, manufacturing, hospitality and digital health. Matthew is known for combining commercial thinking with operational excellence and has recently been exploring the role of AI and analytics in credit management performance.
Gemma Durham FCICM
Head of Finance Shared Services at Inspired Entertainment, Gemma has built an impressive career leading finance operations, shared services and transformation programmes across multiple sectors. Her experience spans credit management, billing, cash allocation, treasury and operational excellence, giving her a unique perspective on automation and process optimisation within finance functions.
Luke Sculthorp FCICM
Former senior credit leader at United Utilities and former CICM senior executive, Luke has spent more than 15 years helping organisations strengthen credit management practices, professional development and operational performance. Today, he leads commercial strategy for My DSO Manager across the UK and Ireland.
What Will Be Discussed?
The panel will explore practical questions facing today's credit leaders:
- Where does credit automation create the greatest value?
- How should organisations balance efficiency with professional judgement?
- What role should humans continue to play in credit decisions and exception handling?
- How are leading teams adapting their credit operating models?
- What lessons can be learned from real transformation programmes?
Attendees can expect an open discussion built around practitioner experience, real-life examples and audience interaction.
This webinar is designed for Credit Managers, Heads of Credit and Finance Leaders seeking a practical perspective on the future of credit automation.