Collect your invoices
Get paid by customers at the due date of invoices is vital for any business. This is the main objective of Credit Management department. The use of collection scenarios (also called collection process or workflow) adapted to each situation provides the best results and allows to improve your company's cash and profitability. As the objective it to get paid for the due date of the invoice, the first dunning action takes place before the due date to ensure that nothing shall prevent the payment of the invoice and to get a promise to pay. This action allows to identify early a dispute (administrative, quality issue ...) if any in order to resolve it as quick as possible. |
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If payment is not made at the promise date, collection actions are getting stronger as the time passes in order to push your client into a corner and maximize your chances to be paid. In the opposite case and if you don't manage to get paid, these reminders will be a proof of your good faith during a legal procedure against your customer. ![]()
Collection processThe collection process is based on the due date. It defines a time frame in which the amicable recovery is carried out. It has a beginning and a end that occurs when the invoice is paid or in case of contentious after the sending of the formal notice.It consists of a succession of phases: pre-dunning, level 1, level 2, level 3, which are more and more firm and formalized as time passes. |
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The different stages of the recovery scenario![]() ![]() |
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![]() ![]() Several types of payersIt is advantageous to adapt its recovery to the debtor by assigning a profile of payer. We distinguish seven main categories of payers:
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Well invoice to be well paid |
Next step : Invoicing rules →
Tools download:
Aging balance on Excel based on the list of accounting documents (invoices, credit notes... etc.) of the customers accounts.
The tool automatically formats a dynamic ageing balance for organizing its cash collection.
The tool automatically formats a dynamic ageing balance for organizing its cash collection.
Collection letter prior due date template in portuguese. Soft letter to be sent before the due date of invoices to ensure that the buyer is going to pay on time and that there is no dispute on the invoices.
Collection letter prior due date template in french. Soft letter to be sent before the due date of invoices to ensure that the buyer is going to pay on time and that there is no dispute on the invoices.
Collection letter prior due date template. Soft letter to be sent before the due date of invoices to ensure that the buyer is going to pay on time and that there is no dispute on the invoices.
All type of questions to use during collection calls to customers with for each question type the context in which it should be used and the expected result.
Examples of each type of question.
Examples of each type of question.
How to manage the collection call prior due date to the accounts payable department of the buyer?
Structure of a telephone conversation with formulations examples.
Structure of a telephone conversation with formulations examples.
Dunning letter template level 1 in portuguese informing the customer of the overdue and requesting the payment of due invoices.
Dunning letter template level 1 in french informing the customer of the overdue and requesting the payment of due invoices otherwise his account will be blocked for new orders and deliveries.
Dunning letter template level 1 in french informing the customer of the overdue and requesting the payment of due invoices.
Dunning letter template level 1 in french dedicated to good payers who omit to pay on time. This is a soft reminder for a short overdue.
Dunning letter template level 1 in french dedicated to partners who omit to pay on time. This is a soft reminder.
Dunning letter template level 1 in spanish informing the customer of the overdue and requesting the payment of due invoices.
Full collection kit containing 14 tools from the collection prior due date to the collection level 3 (dispute).
Includes 9 dunning letters template, 4 collection tutorial for each step of the collection process and 1 tutorial about type of questions to use in collection calls made with customers.
Includes 9 dunning letters template, 4 collection tutorial for each step of the collection process and 1 tutorial about type of questions to use in collection calls made with customers.
How to collect invoices by phone at collection level 1?
Structure of a telephone conversation with formulation examples.
Structure of a telephone conversation with formulation examples.
Dunning letter template level 1 informing the customer of the overdue and requesting the immediate payment of due invoices.
Dunning letter template level 1 informing the customer of the overdue and requesting the payment of due invoices otherwise his account will be blocked for new orders and deliveries.
First written reminder requesting an immediate payment including delay penalties.
Letter to be sent before financial closing date requesting the payment of due invoices in order to clear the account otherwise auditors may look to the reason of non-payment.
Dunning letter template level 1 dedicated to good payers who omit to pay on time. This is a soft reminder for a short overdue.
Dunning letter template level 1 dedicated to partners who omit to pay on time. This is a soft reminder.
Dunning letter template level 2 in french informing the buyer that without immediate payment of due invoices, his account will be blocked for new orders.
Dunning letter template level 2 in french dedicated to Partners with which business relations are good without (normally) problems of payment.
Dunning letter template level 2 in french to send to the Project manager in order he releases the payment of overdue invoices.
How to collect invoices by phone at collection level 2?
Structure of a telephone conversation with formulation examples.
Structure of a telephone conversation with formulation examples.
Dunning letter template level 2 informing the buyer that without immediate payment of due invoices, his account will be blocked for new orders.
Dunning letter template level 2 dedicated to Partners with which business relations are good without (normally) problems of payment.
Formal notice template level 3 in portuguese which informs the debtor that without an immediate payment of invoices including delay penalties the seller will start a legal action against him.
Formal notice template level 3 in portuguese.
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This letter is the last reminder before transfering the case to a collection agency for litigation.
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This letter is the last reminder before transfering the case to a collection agency for litigation.
Formal notice template level 3 in french which informs the debtor that without an immediate payment of invoices including delay penalties the seller will start a legal action against him.
Formal notice template level 3 in french.
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This letter is the last reminder before transfering the case to a collection agency for litigation.
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This letter is the last reminder before transfering the case to a collection agency for litigation.
Formal notice template level 3 in french.
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This letter is the last reminder before sending the claim to the credit insurer.
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This letter is the last reminder before sending the claim to the credit insurer.
Formal notice template level 3 in spanish which informs the debtor that without an immediate payment of invoices including delay penalties the seller will start a legal action against him.
Formal notice template level 3 which informs the debtor that without an immediate payment of invoices including delay penalties the buyer will have to pay additional costs due to collection fees.
Formal notice template level 3 which informs the debtor that without an immediate payment of invoices including delay penalties the seller will start a legal action against him.
Formal notice template level 3.
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This letter is the last reminder before transfering the case to a collection agency for litigation.
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This letter is the last reminder before transfering the case to a collection agency for litigation.
Formal notice template level 3.
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This letter is the last reminder before sending the claim to the credit insurer.
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This letter is the last reminder before sending the claim to the credit insurer.
Formal notice level 3 template dedicated to sole proprietor owner.
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This letter is the last reminder before litigation.
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This letter is the last reminder before litigation.
How to collect invoices by phone at collection level 3?
Structure of a telephone conversation with formulation examples.
Structure of a telephone conversation with formulation examples.
Template of a payment plan contract letter in french. Using this contract is key when you agree with your customer on a payment due to financial difficulties.
It allows to formalize customer commitment.
It allows to formalize customer commitment.
Payment plan agreement template to use to confirm the agreement made by the seller and the buyer about unpaid invoices.
It can be considered as an acknowledgment of debt which can be used in case of later legal action.
It can be considered as an acknowledgment of debt which can be used in case of later legal action.
Template of a payment plan contract letter. Using this contract is key when you agree with your customer on a payment due to financial difficulties.
It allows to formalize customer commitment.
It allows to formalize customer commitment.
Dunning letter template level 2 in portuguese requesting immediate payment of due invoices plus delay penalties due to late payment, according to sales conditions.
Dunning letter template level 2 in french requesting immediate payment of due invoices plus delay penalties due to late payment, according to sales conditions.
Dunning letter template level 2 in spanish requesting immediate payment of due invoices plus delay penalties due to late payment, according to sales conditions.
Easy tool to calculate penalties for late payment according to invoices amount, due date of each invoices and penalty interest rate.
This xls tools allows to calculate the amount of late payment penalties in few seconds.
It is possible to do the calcul with invoices not yet paid or with invoices already paid.
It is also possible to include a fix fee per overdue invoice.
This xls tools allows to calculate the amount of late payment penalties in few seconds.
It is possible to do the calcul with invoices not yet paid or with invoices already paid.
It is also possible to include a fix fee per overdue invoice.
Full Kit including an Excel tool to calculate easily late payment penalties with an unlimited number of invoices and 3 dunning letters (1 for each collection step) requesting a payment including late payment penalties.
Dunning letter template level 2 requesting immediate payment of due invoices plus delay penalties due to late payment, according to sales conditions.
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