Collect your invoices
Get paid by customers at the due date of invoices is vital for any business. This is the main objective of Credit Management department. The use of collection scenarios (also called collection process or workflow) adapted to each situation provides the best results and allows to improve your company's cash and profitability. As the objective it to get paid for the due date of the invoice, the first dunning action takes place before the due date to ensure that nothing shall prevent the payment of the invoice and to get a promise to pay. This action allows to identify early a dispute (administrative, quality issue ...) if any in order to resolve it as quick as possible. |
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If payment is not made at the promise date, collection actions are getting stronger as the time passes in order to push your client into a corner and maximize your chances to be paid. In the opposite case and if you don't manage to get paid, these reminders will be a proof of your good faith during a legal procedure against your customer. ![]()
Collection processThe collection process is based on the due date. It defines a time frame in which the amicable recovery is carried out. It has a beginning and a end that occurs when the invoice is paid or in case of contentious after the sending of the formal notice.It consists of a succession of phases: pre-dunning, level 1, level 2, level 3, which are more and more firm and formalized as time passes. ![]() |
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The different stages of the recovery scenario![]() ![]() |
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![]() ![]() Several types of payersIt is advantageous to adapt its recovery to the debtor by assigning a profile of payer. We distinguish seven main categories of payers:
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Next step : Invoicing rules →
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