Navigating the Tapestry of Credit Management: A Dialogical Odyssey

Former credit managers turned CEOs, delve into the evolving landscape of credit management. Explore their expert insights and forward-thinking discussion on the future approaches reshaping this crucial industry.


Investigating Unseen Dimensions

Step into the realm of credit management, where seasoned specialist’s status is reachable: Mark Harrison , CEO of Callisto Grand and Bertrand Mazuir co-founder of My DSO Manager engage in an illuminating conversation, revealing layers of intricacy underneath the surface. "Understanding the entire procedure of an invoice is pivotal," Mark argues, providing insights into the complex procedures that define this subject. This attitude is shared by Bertrand, who draws similarities between conventional sourcing and the emerging business sector.

Technology's Role: Reframing the Credit Timelines


Their discussion shifts to technology. "Technology is the key to efficient time management," CEO of MDM says. Mark joins in, telling stories of administrative complexities inside platforms like Amazon, demonstrating the revolutionary potential that technology has underneath the surface of comfort. He describes the administrative complexities of reconciling Amazon accounts, highlighting the challenges stemming from short payments, discounts, and returns. This digital labyrinth demands an army of individuals to meticulously reconcile discrepancies, illustrating how technology, while streamlining processes, introduces complexities that necessitate human intervention.

Mark reflects on the transition of major multinationals, compelled by the pandemic, to shift their sales strategies from high street stores to Amazon. While this move brought relief in reaching a wider market, which also introduced unprecedented administrative complexities. The discussion revolves around how technology, represented by web portals, revolutionized sales channels but inadvertently necessitated an increased workforce dedicated to reconciliations and account management.

Bertrand supplements this by highlighting how technology's intrinsic role is not merely in simplifying tasks but also in creating a need for human intervention in more complex aspects, such as negotiating with key customers or resolving disputes. The conversation pivots around how technology in business catalyzes a shift from routine tasks to more nuanced, value-added roles, underscoring the pivotal role of human interaction amidst the digital landscape.

Predictive Analytics: Foreseeing the Unexpected


Their conversation turns to predictive analytics. "From reactive to predictive" Mark underlines, describing how these solutions anticipate billing difficulties before they arise. Bertrand adds examples, demonstrating prediction algorithms based on sales patterns and cash collection data. Building on this, Bertrand and Mark segue into predictive analytics, contemplating how these technologies can be harnessed to navigate through the intricate challenges posed by the Amazon web portals. They explore how predictive models could potentially foresee discrepancies within these portals, thereby averting issues before they escalate into more significant challenges for businesses dealing with Amazon as a sales channel. The conversation revolves around leveraging data analytics to identify patterns within these portals and mitigate potential disruptions in the invoicing process. This comprehensive exploration underscores the intricate relationship between technology, business, and the evolving landscape of credit management, paving the way for innovative solutions amidst complex digital realms.

Beyond Transactions: Discovering the Treasures

Delving deeper into credit management, the conversation unfurls the broader canvas painted by this domain. It emphasizes how credit management transcends the singular pursuit of cash and risk management. They highlight how it acts as a catalyst for overall company improvement, fostering customer satisfaction and refining internal processes. The analogy drawn between the painstaking quality control in manufacturing and the need for similarly rigorous administration, especially in invoicing accuracy, underscores the significance of credit management beyond monetary transactions.

Revealing Operational Dysfunction: The Overdue Invoice Box

The overdue invoice box becomes emblematic of underlying operational issues within sales processes. The discourse unearths how this box, seemingly filled with unpaid invoices, is actually a repository of systemic issues – a roadmap unveiling sales process dysfunctions. It serves as an opportunity for businesses to improve their global organization, acting as a magnifying glass to pinpoint quality, logistic, administrative, and credit risk assessment challenges.

The real treasure lies in using overdue invoices as a diagnostic tool for operational enhancement.

- Bertrand Mazuir, My DSO Manager


Payment Practice Cultural Shifts: Navigating Complex Ecosystems and Cash Flow Mindset

The dialogue ventures into the terrain of cultural shifts within financial circles, particularly among CFOs accustomed to a prolonged period of zero interest rates. This shift in interest rates becomes a pivotal moment that triggers a reevaluation of the traditional approach to cash flow management.

Anecdotes shared underscore the importance of negotiation with customers to change payment cultures, unveiling the complexity of altering ingrained behaviors across a network of interconnected businesses. The conversation underscores the crucial role of credit management in adapting to and guiding these transformative shifts.

The CFO's Point of View: Financial Landscape Evolution

As the conversation concludes, the focus shifts to the evolution and global expansion of credit management as a profession. It delineates how this domain has grown, transcending geographical boundaries and transforming into a pivotal pillar of businesses worldwide. The narrative highlights the unparalleled thrill of building an organization from its nascent stages and its subsequent expansion beyond traditional boundaries. This segment closes on a note of anticipation and excitement, envisioning a future where credit management continues to evolve, steering businesses toward unprecedented growth and success. Investigate the brains of CFOs and their shifting priorities.


CFOs' focus on cash flow remains enigmatic!

- Mark Harrison, Callisto Grand

He muses, reminiscing about historical swings in financial decision-making. Bertrand elaborates on this, emphasizing the shift from ignoring cash flow to optimizing working capital.


This conversation between Bertrand and Mark peels back the layers of credit management, demonstrating the interaction of technology, predictive analytics, and cultural trends. It promotes adaptation, creativity, and collaborative efforts in redefining credit management narratives.



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