Disputes management in My DSO Manager

Identification and dispute management are key elements of My DSO Manager.
Indeed, disputes delays collection and degrades customer satisfaction.
They are also the consequences of malfunctions in the sales process.

Dispute management process
First key principle, the practice of preventive collection, that is to say before the due date of the invoice, which allows to be informed earlier of the existence of a dispute.

Dispute identification
- Step 1 :
Dispute information through the My DSO Manager interactive web page

Item qualification with the appropriated status


- Step 2 :
You can choose to send an interactive internal email, so that the resolver can access the customer's account from a dedicated page, and also add a comment on the concerned invoice(s).
Internal interactive Email


Internal interactive web page

- Step 3 :
Specific action

- Step 4 :

Dispute resolution
Once the dispute is resolved, the recovery officer changes the status to "Litigation Resolved". The affected invoice (s) may be restarted either by following the defined recovery scenario or by a specific action.Status modification

Dispute management
Dispute management is conducted via the Dispute report.This report identifies the main causes and the amount of outstanding receivables. It also gives the breakdown by customer (in number and amount), as well as by type of dispute, in order to understand which customers or sectors of the company are affected by these malfunctions.
Dispute report


You can now:
- Access the online demo
- Create your user account and use My DSO Manager
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