Disputes management in My DSO Manager
Identification and dispute management are key elements of My DSO Manager.
Indeed, disputes delays collection and degrades customer satisfaction.
They are also the consequences of malfunctions in the sales process.
It is therefore necessary to identify them as soon as possible and then mobilize the internal actors in your company to solve them quickly.
Dispute management process
First key principle, the practice of preventive collection, that is to say before the due date of the invoice, which allows to be informed earlier of the existence of a dispute.
It is therefore important to include this preventive collection in your scenarios, between 15 and 5 days before the due date of the oldest invoice of the customer account.This preventive collection makes it possible to quickly become aware of disputes; the client explaining the reasons that would prevent the payment of invoices.
- Step 1 :
Dispute information through the My DSO Manager interactive web page
Item qualification with the appropriated status
In My DSO Manager the status are 100% customizable to be adapted to the typologies of disputes encountered in your activity.
- Step 2 :
You can choose to send an interactive internal email, so that the resolver can access the customer's account from a dedicated page, and also add a comment on the concerned invoice(s).
Internal interactive Email
The #Hashtag allow you to insert dynamic content to your email, such as the list of invoices affected by the dispute. The details of the dispute previously entered is also included to avoid re-entry.
Internal interactive web page
- Step 3 :
- Step 4 :
The collector is responsible for all outstanding debts. He therefore follow customers when invoices are not on dispute and he follow the internal actors of his company when a dispute has been detected on an invoice.
Dispute resolutionOnce the dispute is resolved, the recovery officer changes the status to "Litigation Resolved". The affected invoice (s) may be restarted either by following the defined recovery scenario or by a specific action.
Dispute managementDispute management is conducted via the Dispute report.
This report identifies the main causes and the amount of outstanding receivables. It also gives the breakdown by customer (in number and amount), as well as by type of dispute, in order to understand which customers or sectors of the company are affected by these malfunctions.
My DSO Manager calculates the average delay of dispute resolution by typology (administrative disputes, quality, price ...), which allows you to identify, treat cases and carry out an action plan to optimize the resolution of disputes.
You can now:
Articles on the same topic
tools to download
Not yet registered? The subscription allows downloading and unlimited use of all files of Credit Management tools.
All news about collection and credit management
My DSO Manager news: formatting of postmail letters, multi-entity reports and currencies management
How to perform reliable credit analysis during Covid-19 crisis?
Credit tools and My DSO Manager to optimize your company's cash inflows
Covid-19 crisis and credit management: act now!
Happy New Year with Credit Management tools!
Words of experts
Find the latest articles of collections and credit management specialists
How crisis show how people and companies are?
The credit management facing a shock wave
The payment profile, a major advantage for an efficient management of your Accounts Receivable
I like this particular website, not many of those type of websites around
Find Credit Management tools on your favorite social networks