Tools, tutorials, methods and services
To know how to get paid by your clients

Collection prior due date

relance préventive This recovery action is made before the due date of the invoice. It has many advantages due to its precocity in the invoices collection. This is the first necessary step to be paid by your client. It allows to:

  • Get a promise of payment for the due date of the invoice by a given mean of payment. If payment is not made at the promised date you can remind your client about his commitment and require an immediate payment.

  • Check that your client has your correct bank details and address in case he will send a check or a bill of exchange.

  • Ensure that the invoices are validated by the customer or to identify any problem or dispute blocking the payment. This gives the time to solve the problem identified (error on the invoice, missing material, quality issue ...) and finally be paid on the due date which would not have been the case if you had chased up your customer ten days after this date.

  • Educate your client on the seriousness of your Accounts Receivable management. When a customer tries to gain cash by delaying payments to its suppliers, he will systematically do so with the most lax of them and will pay those who make regular reminders.
The sole purpose of cash collection is to get the payment on the due date of the invoices. Therefore, the pre-dunning reminder is key. This is the only action that allow to achieve this goal, the other steps of the collection process being made after the due date.
In times of crisis, events go so fast that financial information providers or credit insurers are lagging behind the real situation of a business. Chasing clients up early provides with information on their current ability to honor their commitments which is a key element of credit analysis.
  • Your Cash Collection Software for B2B

    My DSO Manager, the online cash collection software

    My DSO Manager offers powerful features to make quality reminders at the right time.

    They are triggered depending on the collection scenario of each customer and the situation of the account (overdue invoices ...).

    Recovery documents are dynamically generated through #Hashtag and are customizable for optimum efficiency. See the demo.

Collection prior due date process

This action is very commercial and customer satisfaction oriented. It basically contains questions to ensure that everything is in place for the payment of the invoices.

  • Have you well received the bills?
  • Are they all validated for payment?
  • If so, do we agree on the due date of the invoice?
  • ...
One of the essential elements conditioning payment is customer satisfaction and that the seller has complied with his commitments. This action allows to check if it is the case and to take corrective measures if necessary.

Another advantage, it allows to detect upstream cash issues if any and react quickly to a credit risk identified.

recovery prior due date

Two follow-up media are to be used for that purpose: telephone call and e-mail (or interactive e-mail). Depending on the volume of invoices and the type of client, one or the other will be preferred. It is indeed possible to do several preventive reminders, one by e-mail and the other by phone for example.
Perform the first collection action between 7 and 15 days before due date of your invoices by phone or e-mail.
Get a proof of payment from your customer like a payment advise from the bank indicating the amount that will be paid and at which date.
Or get a promise to pay confirmation by email. It confirms the commitment of your client to pay you and constitutes acknowledgment of debt in the event of default payment and further legal action.

Tools download:

Collection letter prior due date template. Soft letter to be sent before the due date of invoices to ensure that the buyer is going to pay on time and that there is no dispute on the invoices.
All type of questions to use during collection calls to customers with for each question type the context in which it should be used and the expected result.

Examples of each type of question.
How to manage the collection call prior due date to the accounts payable department of the buyer?

Structure of a telephone conversation with formulations examples.
Collection letter prior due date template in french. Soft letter to be sent before the due date of invoices to ensure that the buyer is going to pay on time and that there is no dispute on the invoices.
Collection letter prior due date template in portuguese. Soft letter to be sent before the due date of invoices to ensure that the buyer is going to pay on time and that there is no dispute on the invoices.

Comment this page

Do not enter sensitive data
Comments are subject of editor's review before publication

Articles on the same topic

Not yet registered? The subscription allows downloading and unlimited use of all files of Credit Management tools.
Social networks
Find Credit Management tools on your favorite social networks