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Experts

Words of experts

Words of credit management experts. Articles written by experienced credit managers
Words of Expert

Episode 1: The Great Shift: From Paper Files to Real-Time Predictive Management

Yao Jérémie Yao Jérémie
12-22-2025

Introducing Our Expert: Jérémie Yao For this new Expert Insights session, we had the pleasure of interviewing Jérémie Yao, Sales Director at My DSO Manager. With...

Words of Expert

Episode 3: The Credit Manager of tomorrow: human, connected, and strategic

Laura DELMAS Laura DELMAS
12-09-2025

A profession in full transformation Over the years, the Credit Manager’s role has evolved profoundly. Once seen as a technical position focused on collections, it has transformed into a...

Words of Expert

Episode 2: Digitalisation, the key to the future of Credit Management

Laura DELMAS Laura DELMAS
11-04-2025

Digitalisation: An obvious step toward greater efficiency For Laura Delmas, digitalisation has become an essential pillar of modern Credit Management.  It’s the key , she states...

Words of Expert

Episode 1: Credit Management, a strategic business partner

Laura DELMAS Laura DELMAS
10-24-2025

Introducing our expert: Laura DELMAS For this new Expert Talk session, we had the pleasure of interviewing Laura Delmas, CEO of ACM Experts, a consulting firm specializing in Credit Management,...

Words of Expert

Episode 8: Overcoming resistance to change in Credit Management

Scarlett FAVRE-VERAND Scarlett FAVRE-VERAND
09-08-2025

Change: major obstacle in Credit Management projects Resistance to change is common in transformation projects, especially when new practices disrupt long-established habits, both internally and...

Words of Expert

Advantages and limitations of credit insurance

Mazuir Bertrand Mazuir Bertrand
08-06-2025

The business culture of a country and its companies represents a set of customs and practices regarding how to conduct and manage business. When a practice becomes economically beneficial to...

Words of Expert

Credit management in the medical sector

Noy Mcdonald Noy Mcdonald
07-22-2025

Credit Management in the medical devices industry: from stability to strategic risk control This white paper explores the evolving challenges and solutions in credit management within the...

Words of Expert

Episode 7: Building High-Performing Teams in Credit Management

Scarlett FAVRE-VERAND Scarlett FAVRE-VERAND
06-20-2025

A team management approach inspired by sales For Scarlett, managing a Credit Management team is similar to managing a sales team. She views Credit Management as a financial relationship with clients...

Words of Expert

Episode 6 : Education and training in Credit Management

Scarlett FAVRE-VERAND Scarlett FAVRE-VERAND
04-29-2025

Raising awareness of working capital issues As a trainer at Université Paris-Dauphine, Scarlett Favre-Verand has observed that many finance students are naturally drawn to the "upper...

Words of Expert

Credit and Sales: From ennemies to allies – Building strategic collaboration to drive growth

Noy Mcdonald Noy Mcdonald
04-28-2025

This is precisely the theme explored in an inspiring CICM podcast, where Luke Sculthorp (CICM) welcomes Noy Mcdonald, Project Director at My DSO Manager, to share her expertise, insights, and...

Words of Expert

Episode 5: The Importance of Technology in Credit Management

Scarlett FAVRE-VERAND Scarlett FAVRE-VERAND
03-20-2025

The adoption of specialized tools: My DSO Manager and e-invoicing Specialized tools, such as My DSO Manager, play a key role in automating and optimizing collection processes. Scarlett explains that...

Words of Expert

Episode 4: Success stories in Credit Management consulting

Scarlett FAVRE-VERAND Scarlett FAVRE-VERAND
02-03-2025

An Industrial Project Funded Through Cash Optimization One of Efficash’s most notable consulting missions took place in the early 2000s with a major French plastics and foundry group. The...

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