Collection level 2
At this stage (between 8 and 30 days late), the situation becomes alarming. No minor reason (check lost, accountant out of office ... etc) can justify this delay.
Your client does not pay due invoices either because he doesn’t want to pay or because he can not due to cash issues or administrative issues.
If the delay is entirely under customer's responsibility (absence of dispute justifying the non payment), it is necessary to chase him up more firmly than before by varying the modes of recovery (e-mail, interactive e-mail, phone, postmail).
You shall involve your business colleagues who can intervene with the client (sales manager, director ... etc) and send a new dunning letter with acknowledgment of receipt requiring immediate payment.
This dunning letter will be quickly followed by a phone call stronger than previous. He must understand that your recovery actions are professional and that he will be revived at short intervals until he honors its commitment to pay your bills.
Collection level 2This stage intervenes after the pre-dunning action then the collection level 1, it is firmer than the previous ones and requires the intervention of other actors of the company. The buyer must understand that this situation of late payments is abnormal and that the seller clearly wishes an immediate regularization.
My DSO Manager, the online cash collection software
My DSO Manager offers powerful features to make quality reminders at the right time.
Dunning actions are triggered depending on the recovery scenario of each customer and the situation of the account (overdue invoices ...).
Recovery documents are dynamically generated through #Hashtag and are customizable for optimum efficiency. See the demo.
The customer reminder must be done in funnel to bring your customer to pay you with no other alternative but to confess that he can not pay you if this is the case.
Structure of a telephone conversation with formulation examples.